Privacy Policy for NorthPeak Restoration

NorthPeak Restoration recognizes the importance of your privacy and is committed to protecting your personal information. This Privacy Policy outlines how our online platform collects, uses, and discloses information when you visit or interact with our site, in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information for different purposes to provide and improve our restoration services.

• Personal Data: While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Name
  • Email address
  • Phone number
  • Address details (for service inquiries)
  • Details regarding your property damage or restoration needs
• Usage Data: We may also collect information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

NorthPeak Restoration uses the collected data for various purposes:

• To provide and maintain our restoration services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our site and services.
• To monitor the usage of our site.
• To detect, prevent, and address technical issues.
• To communicate with you regarding your service requests, estimates, and project updates.

Disclosure of Your Information

NorthPeak Restoration may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of NorthPeak Restoration.
• Prevent or investigate possible wrongdoing in connection with the site or services.
• Protect the personal safety of users of the site or the public.
• Protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. NorthPeak Restoration aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Service Providers

We may employ third-party companies and individuals to facilitate our site, provide the service on our behalf, perform service-related services, or assist us in analyzing how our site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• NorthPeak Restoration
  2847 Burrard Street, Suite 300
  Vancouver, British Columbia, V6Z 2B6
  Canada